GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES

Article 1 — Company Information

These General Terms and Conditions are issued by REAL ESTATE ON THE MOON SRL, a Belgian private limited liability company operating under the trade name Stayforge.

• Registered office: Zoning de Jumet, 4ème rue 33, 6040 Charleroi, Belgium

• Company registration number: 0797.880.626

• VAT number: BE 0797.880.626

• Telephone: +32 484 94 18 45 / +32 484 50 27 55

• Email: info@nathalielea.com

• Website: www.stayforge.be

Hereinafter referred to as "Stayforge".

Article 2 — Purpose and Scope

These General Terms and Conditions govern the services provided by Stayforge in connection with furnished accommodation solutions and related services, primarily for business customers.

They apply to quotations, bookings and agreements concluded with corporate clients, provided that they have been duly communicated and accepted.

They supplement the specific quotations and agreements entered into between the parties.

In the event of a conflict, expressly agreed individual contractual terms shall prevail.

Any applicable mandatory legal provisions, including those governing particular types of accommodation or tenancy, shall remain fully applicable.

Article 3 — Services Provided

Stayforge offers, in particular:

• Furnished accommodation solutions for employees, contractors and professionals travelling for work;

• Accommodation sourcing and coordination based on business requirements;

• Organisation of guest arrivals and departures;

• Administrative and contractual support;

• Coordination of cleaning and maintenance services where contractually included.

The exact nature and scope of the services are specified in the applicable quotation or agreement.

Additional services not included in the agreed price may be charged separately where they have been agreed or where such charges are permitted under the applicable contract and law.

Article 4 — Enquiries and Bookings

Accommodation enquiries may be submitted by email, telephone or through the contact methods available on the website.

All offers are subject to actual accommodation availability.

A booking becomes binding under the conditions specified in the relevant quotation or agreement, including written acceptance and completion of any required confirmation formalities.

Stayforge may decline a new booking request for legitimate reasons, including lack of availability or a serious risk of contractual non-performance.

Article 5 — Prices and Invoicing

Applicable prices are those stated in the accepted quotation or agreement.

Rates may be calculated per night, week, month or agreed period.

The quotation or agreement specifies which utilities, charges and additional services are included.

VAT, where legally applicable, shall be charged in accordance with the tax treatment of the relevant service.

Invoices shall be issued according to the contractual arrangements.

Unless otherwise agreed, fixed prices for confirmed services shall not be changed unilaterally.

Article 6 — Payment Terms

Invoices must be paid by the due date indicated on the invoice or specified in the agreement.

The Client undertakes to comply with the agreed payment schedule.

Any invoice dispute must be submitted in writing, with supporting reasons, within a reasonable period after receipt.

A dispute concerning part of an invoice does not release the Client from the obligation to pay the undisputed amounts when due.

Any specifically agreed payment terms shall prevail over this Article.

Article 7 — Late Payments

For business-to-business transactions falling within the scope of the Belgian Act of 2 August 2002 on combating late payment in commercial transactions, statutory late-payment interest may become payable automatically, without prior formal notice, under the conditions provided by that Act.

Stayforge may also claim the statutory fixed recovery compensation of EUR 40 and, where legally permitted, reasonable compensation for other eligible recovery costs.

Any additional interest or compensation shall be subject to the applicable legal and contractual limits.

In the event of continued non-payment, Stayforge may issue a formal notice and pursue the contractual or judicial remedies available under applicable law.

Any suspension or termination of services must comply with applicable contractual requirements and mandatory legal provisions, including those relating to the occupation of accommodation.

Article 8 — Duration of Services

The accommodation period is specified in the applicable agreement or written booking confirmation.

Occupation is authorised for the agreed period.

Any extension requires the prior agreement of the parties.

Extensions shall not be automatic unless expressly provided for by the agreement or required under mandatory applicable law.

Article 9 — Booking Changes and Cancellations

Requests to amend or cancel a booking must be submitted to Stayforge in writing.

The applicable notice periods and financial consequences are those stated in the quotation or agreement.

Where no specific provisions have been agreed, the parties shall seek a reasonable solution taking into account the period concerned, services already provided, commitments undertaken and actual losses incurred.

Any cancellation compensation must remain proportionate and comply with applicable law.

Where mandatory legal provisions govern termination or notice periods, those provisions shall prevail.

Article 10 — Accommodation Use and House Rules

The Client shall ensure that the persons accommodated comply with the accommodation rules duly communicated to them.

Occupants must, in particular:

• Respect the accommodation, furniture and equipment;

• Maintain reasonable standards of cleanliness;

• Follow safety instructions;

• Respect neighbours and avoid unreasonable disturbances;

• Avoid wilful damage to the property;

• Comply with the agreed occupancy capacity;

• Follow waste sorting and collection instructions.

The accommodation must not be used for unlawful activities.

Article 11 — Occupant Identification and Capacity

Accommodation is intended for the persons identified or authorised in accordance with the contractual documents.

The Client shall provide the information reasonably necessary to organise the stay, in compliance with data protection legislation.

Any replacement of occupants or significant change in the number of persons accommodated must be reported to Stayforge.

Occupancy beyond the agreed capacity requires prior approval.

Article 12 — Cleaning and Maintenance

Cleaning services included in the accommodation package are specified in the applicable quotation or agreement.

Occupants must use the property with due care and comply with reasonable hygiene and maintenance instructions.

Additional cleaning required due to abnormal dirtiness beyond ordinary use may be charged to the Client, supported by appropriate evidence and subject to applicable legal limits.

Normal wear and tear and services already included in the agreed price shall not be charged again.

Article 13 — Damage, Loss and Compensation

Occupants must use the accommodation and its equipment in accordance with their intended purpose.

Damage attributable to the Client or to persons for whom the Client is contractually responsible may give rise to a compensation claim, subject to proof of the damage and responsibility.

Any compensation shall reflect the actual loss, taking account of depreciation where appropriate and the applicable legal rules.

Stayforge may provide supporting evidence, including photographs, inventory reports, quotations and invoices.

Normal wear and tear resulting from reasonable use shall not constitute compensable damage.

Article 14 — Repairs and Technical Interventions

Faults, breakdowns or incidents affecting the accommodation must be reported to Stayforge as soon as reasonably possible using the agreed communication channels.

Stayforge shall coordinate necessary interventions within the limits of its contractual obligations and responsibilities.

Repairs resulting from improper use or a failure to comply with maintenance obligations may be charged to the responsible party, in accordance with the agreement and applicable law.

Other repair responsibilities shall be allocated according to the contractual and legal obligations of the parties.

Article 15 — Liability

Each party shall be responsible for the consequences of its contractual breaches in accordance with applicable law.

The corporate Client shall be responsible for the obligations it has expressly undertaken in relation to the persons accommodated.

Stayforge shall be responsible for performing the obligations it has contractually assumed.

No limitation of liability shall apply where such limitation is prohibited by law.

Neither party may rely on these Terms and Conditions to avoid mandatory legal obligations.

Article 16 — Departure and Return of Accommodation

Departure arrangements are specified in the relevant agreement or booking confirmation.

At the end of the agreed occupation period, occupants must return the accommodation in accordance with their contractual and legal obligations.

Keys, access cards and any equipment provided must be returned as agreed.

Any additional charges for damage or other recoverable costs must be supported by appropriate evidence.

Where occupation continues beyond the agreed date, the legal and contractual consequences shall be determined according to the applicable legal framework.

Article 17 — Force Majeure

Where an event qualifying as force majeure prevents the temporary or permanent performance of a contractual obligation, its consequences shall be determined in accordance with Belgian law and applicable legal provisions.

The affected party shall inform the other party within a reasonable period and take appropriate measures to minimise the consequences where reasonably possible.

Article 18 — Personal Data Protection

Personal data processed in connection with enquiries, bookings and accommodation services shall be handled in accordance with applicable data protection legislation.

Further information is provided in the Stayforge Privacy Policy available on www.stayforge.be.

Article 19 — Complaints and Disputes

Complaints relating to the services may be submitted to:

info@nathalielea.com

The parties shall endeavour, where reasonably possible, to resolve disputes amicably.

This provision does not restrict either party's right to bring proceedings before the legally competent courts.

Article 20 — Governing Law and Jurisdiction

These General Terms and Conditions shall be governed by Belgian law.

Disputes shall be submitted to the competent courts in accordance with applicable jurisdiction rules.

Mandatory legal provisions relating to tenancy and occupants' rights, where applicable, shall not be excluded by these Terms and Conditions.

Article 21 — Final Provisions

If any provision is found invalid or unenforceable, the remaining provisions shall continue to apply to the extent legally possible.

Expressly agreed individual contractual terms shall prevail over these General Terms and Conditions in the event of inconsistency.

These Terms and Conditions shall be communicated to Clients before the conclusion of the agreement, allowing them to review and accept them.

STAYFORGE — REAL ESTATE ON THE MOON SRL

Zoning de Jumet, 4ème rue 33, 6040 Charleroi, Belgium

VAT: BE 0797.880.626

Telephone: +32 484 94 18 45 / +32 484 50 27 55

Email: info@nathalielea.com

Website: www.stayforge.be