PRIVACY POLICY

1. Introduction

Stayforge is committed to protecting the privacy and personal data of website visitors, prospective customers, corporate clients, business contacts and individuals accommodated through its services.

This Privacy Policy explains how personal data is collected, used, stored and protected in connection with the website www.stayforge.be and the accommodation services provided by Stayforge.

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Belgian legislation.

2. Data Controller

The data controller is:

REAL ESTATE ON THE MOON SRL, operating under the trade name Stayforge.

Registered office: Zoning de Jumet, 4ème rue 33, 6040 Charleroi, Belgium
Company registration number: 0797.880.626
VAT number: BE 0797.880.626
Telephone: +32 484 94 18 45 / +32 484 50 27 55
Email: info@nathalielea.com
Website: www.stayforge.be

3. Personal Data Collected

Depending on the nature of the enquiry or service, Stayforge may process the following categories of personal data:

First and last name;
Company name and professional contact details;
Email address and telephone number;
Accommodation requirements and requested locations;
Intended arrival and departure dates;
Number of persons requiring accommodation;
Information necessary to prepare quotations, agreements and invoices;
Occupant information necessary for organising accommodation;
Emails, messages and other correspondence;
Technical information necessary for website operation and security.

Personal data may be provided directly by the individual concerned or by a corporate client arranging accommodation for its employees or contractors.

Stayforge aims to collect only data that is adequate, relevant and necessary for the intended purposes.

4. Purposes of Data Processing

Personal data may be processed for the following purposes:

Responding to enquiries and information requests;
Preparing accommodation quotations and proposals;
Organising bookings and coordinating accommodation services;
Managing contractual and commercial relationships;
Issuing invoices and monitoring payments;
Coordinating cleaning, maintenance and technical interventions;
Complying with accounting, tax and other legal obligations;
Maintaining website functionality and security.

Personal data is not sold to third parties.

5. Legal Bases for Processing

Depending on the circumstances, personal data is processed on the following legal bases:

Performance of a contract or pre-contractual measures: where the individual concerned is personally a party to the contract or requests steps prior to entering into it.

Legitimate interests: including handling professional enquiries, coordinating accommodation services and managing relationships with corporate clients, subject to appropriate consideration of individuals' rights and interests.

Legal obligations: including compliance with applicable accounting, tax and regulatory requirements.

Consent: where required by applicable law, particularly for certain marketing communications or non-essential tracking technologies.

6. Recipients of Personal Data

Where necessary, personal data may be shared with:

Authorised company directors and staff;
Administrative assistants and service providers;
IT and website hosting providers, including Hostinger;
Accounting and professional advisers;
Relevant property owners or accommodation managers;
Cleaning and maintenance providers, where necessary;
Public authorities where disclosure is legally required.

Access and disclosure shall be limited to the information reasonably necessary for the relevant purpose.

7. Website Hosting

The website www.stayforge.be is hosted by Hostinger.

Hostinger may process technical data necessary for website hosting, security and operation.

The actual hosting location, contracting entity and any international data transfers depend on the services and technical configuration selected.

8. International Data Transfers

Certain administrative or technical services may involve access to personal data from countries outside the European Economic Area (EEA).

Where such transfers take place, Stayforge must ensure compliance with the GDPR and implement appropriate safeguards where legally required.

The relevant service providers, destinations and transfer safeguards must be documented according to the actual processing arrangements.

9. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Enquiries that do not lead to a business relationship are retained for a limited period appropriate to reasonable follow-up needs.

Data relating to accommodation services and contractual relationships is retained during the contractual relationship and subsequently where necessary for legal compliance or the establishment, exercise or defence of legal claims.

Accounting and tax records are retained in accordance with applicable Belgian statutory requirements.

Specific retention periods and deletion criteria must be established for each relevant category of personal data.

10. Data Security

Stayforge implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, alteration or destruction.

Access is restricted to persons who require the information to perform their duties.

11. Cookies and Tracking Technologies

According to the current information provided, Stayforge does not intentionally use Google Analytics or advertising tracking tools on its website.

However, the website may use cookies or similar technologies that are strictly necessary for its operation, functionality or security.

The actual cookies, their providers, purposes and retention periods must be confirmed through a technical review of the website.

If non-essential cookies or tracking technologies are used, visitors must receive appropriate information and give valid prior consent where required by law.